Field Service Technician

About Us

OWL Services is the premier sales, installation, program management, and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services’ companies have received numerous awards for exemplary customer service, including EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Responsibilities

• Troubleshoots, inspects, replaces/repairs a wide variety of electro-mechanical devices such as cash registers, coin changers, security equipment, alarms, and point of sale equipment.
• Completes service requests and maintenance repair items in a timely manner and ensures all requests are handled professionally.
• Reviews work orders, manuals, and drawings to properly perform maintenance and service of equipment.
• Utilizes various testing devices, multiple hand and power tools related to the job.
• May be temporarily assigned to other geographical areas to provide support with new installations and upgrades.
• Other duties as required.

Requirements

• Mechanical aptitude and troubleshooting skills required.
• Must be able to work independently and be a strong problem-solver.
• Strong attention to safety and willingness to follow all safety protocols.
• 24/7 on-call rotation with other techs in your area.
• Must be able to travel up to 30-40% overnight.
• Experience with various POS systems (Verifone/NCR) a plus.
• Experience with alarms a plus.
• High school diploma or equivalent.
• Good driving record is required.
• Ability to use a computer and smartphone proficiently.

Physical Demands and Work Environment

The physical demands include moderate with some strenuous physical exertion, including the ability to walk, climb, stand, carry materials, stoop, kneel, bend at the waist. Must be able to climb a ladder and lift/carry up to 70 lbs. Work will be performed both outdoors and indoors.

Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for long-term career success