Field Service Technician

About the role

The Field Service Technician plays a crucial role in advancing our success through innovative electrical solutions. This position involves traveling to customer locations to install, troubleshoot, maintain, and repair electrical products.

Responsibilities

• Contact customers prior to service visits and coordinate travel arrangements, equipment, tools, and materials required for the project.
• Travel to customer locations to assess job requirements and determine installation or repair needs.
• Stage equipment, tools, and replacement parts while coordinating subcontractor activities as needed.
• Perform installation, maintenance, troubleshooting, and repair of equipment and systems.
• Maintain project costs and ensure expenses are within approved budgets.
• Provide daily progress updates and communicate project status to the home office.
• Complete service reports, documentation, and required paperwork accurately and on time.
• Follow up with customers to verify equipment performance and customer satisfaction.

Requirements

• High school diploma or GED required.
• 2–4 years of related field service, maintenance, construction, or technical experience.
• Experience coordinating field projects or construction activities preferred.
• Strong reading, writing, verbal communication, and customer service skills.
• Good mathematical and problem-solving abilities.
• Valid driver's license with an acceptable driving record.
• Ability to obtain forklift certification, ASTM/ANSI-AWS 6-G MIG aluminum welding certification, Class D driver's license (if applicable), and a current U.S. passport.
• Ability to travel approximately 50–75%, including domestic, international, and occasional extended-stay assignments.
• Team members must be able to safely perform physical activities including frequent standing, walking, climbing, kneeling, crouching, crawling, reaching, and lifting while performing field service work.
• Frequent use of hands for gripping, handling tools, operating equipment, and performing detailed repair and installation activities is required.
• Employees must be able to communicate effectively, hear operational and safety-related information, and visually inspect equipment for quality and accuracy.
• Work is performed in both indoor and outdoor environments and may include exposure to extreme temperatures, noise, dust, fumes, moving mechanical equipment, elevated work areas, confined spaces, and other industrial hazards.

Qualifications

• Must be able to lift and move materials and equipment as required to perform installations, repairs, and maintenance tasks.

Skills

• Strong reading, writing, verbal communication, and customer service skills.
• Good mathematical and problem-solving abilities.
• Ability to follow instructions and work independently.
• Ability to work in a fast-paced environment with multiple priorities.
• Ability to work with minimal supervision.

Benefits

We offer a comprehensive benefits package including:

• Medical, dental, and vision plans along with flexible spending accounts.
• Short-term and long-term disability benefits.
• Critical illness, accident insurance, and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan with a company match.
• Tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.