Field Service Technician

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. This is a 2-month contract position in Tallahassee, FL 32313. Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

About the Role

Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Responsibilities

• Diagnoses and performs service, repair, and/or installation of computer products including system hardware, software, MFD printers, wide format printers, PCs, laptops, POS, single and multi-processor servers, and wired/wireless networking.
• Performs account management and maintenance for various applications and systems.
• Implements basic cable management: organizing cables using trays, raceways, or ties to prevent damage and improve airflow.
• Provides technical assistance to customers while onsite.
• Performs routine maintenance on laser and wide format printers to ensure optimal performance and prevent breakdowns.
• Responsible for personal quality of workmanship and taking all necessary precautions to prevent customer service disruptions.
• Maintains accurate records of service activities, including repairs, maintenance, and customer interactions.
• Maintains OEM certifications as assigned and required.

Requirements

• 1+ year of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiarity with ticketing systems.
• Knowledge of computer hardware, software, printers, networking, cable management/installation, and common restaurant technologies.
• Ability to diagnose and resolve technical issues effectively.
• Strong communication skills, attention to detail, and technical ability.
• Ability to manage multiple tasks, prioritize issues, and maintain accurate records.
• Willing to utilize a ladder (10 ft. reach).
• Able to lift 50 lbs.
• Excellent organizational and time management abilities.
• Ability to work independently as well as in a team environment.
• Strong customer service skills with the ability to communicate technical information to non-technical audiences.