Field Service Technician

Position Summary

As a Field Service Technician for New Castle Metal, you are the backbone of our equipment reliability and operator competence. Reporting directly to the Director of Operations, you will execute a rotating schedule to service our six manufacturing facilities, spanning from Norwalk, CT to Baltimore, MD.

Responsibilities

• Preventative & Reactive Maintenance: Execute preventative maintenance schedules across all six NCM fabrication sites and perform emergency reactive repairs on mechanical, electrical, hydraulic, and pneumatic systems.
• Equipment Mastery: Work on core manufacturing assets, including SSQ and New Tech Metal roll formers, Cidan folding brakes and shears, Trumpf punches, and other automated fabrication machinery.
• Operator Training & Instruction: Execute hands-on training for both new and existing local site operators. Instruct them on standard operating procedures, machinery setup, material handling, and advanced operation of SSQ machines, folders, brakes, and shears.
• Equipment Care & Safety: Teach operators basic troubleshooting, daily preventative maintenance checklists, and strict adherence to safe machine operation guidelines.
• Data & Asset Tracking: Utilize MaintainX CMMS via mobile/tablet to log all maintenance activities, training sessions completed, parts used, machine downtime, and inspection notes.
• Inventory & Support: Track parts inventory across sites, communicate part replacement needs proactively, and act as the primary technical resource for site managers regarding equipment performance, operator efficiency, and production optimization.
• Travel: Manage a fluid travel schedule to ensure consistent maintenance and training coverage across all six regional facilities, remaining comfortable with extensive travel and driving between sites.

Qualifications & Skills

• Technical Experience: Proven experience maintaining, troubleshooting, and repairing manufacturing equipment, with a strong baseline competency in electrical, hydraulic, and pneumatic systems. (Specific machinery training will be provided).
• Instructional Skills: Demonstrated ability or strong aptitude to teach, mentor, and train others. Experience creating an instructional environment for new hires and seasoned operators alike is highly preferred.
• Equipment Familiarity: Familiarity with sheet metal fabrication machinery—specifically SSQ roll formers, folders, brakes, and shears—is a major plus.
• Digital Tools: Experience with CMMS platforms (MaintainX a plus).
• Communication: Strong interpersonal skills to effectively train local machine operators, guide remote troubleshooting, and clearly report machinery health to management.
• Travel & Licensing: Ability and willingness to travel nearly 80% of the time to support our regional footprint. Must possess a valid driver’s license and a clean driving record.

Benefits

• Monthly Car Allowance Program
• Gas and Toll Compensation
• Paid vacation and holidays
• 401(k) with discretionary employer match
• Comprehensive Benefits: Medical, Dental, Vision, and Life Insurance

Pay Range

$30 - 40/hour. In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.