Field Service Technician

About the role

Install, commission, repair, and maintain modern packaging automated machinery at customer sites, including both electrical and mechanical work. Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training. Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports. Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management. Train customer personnel during installation, commissioning, and maintenance activities. While not traveling, support the Modern facility in Deer Park, NY by assembling and testing new machines and participating in customer Factory Acceptance Tests.

Responsibilities

• Troubleshoot and adjust equipment to achieve contracted efficiency rates
• Perform audits
• Install upgrades
• Deliver follow-up operator training
• Document all service activities in detailed site reports
• Support customers by recommending machine upgrades, retrofits, and spare parts
• Train customer personnel during installation, commissioning, and maintenance activities
• Assemble and test new machines at the Modern facility in Deer Park, NY
• Participate in customer Factory Acceptance Tests

Requirements

• High School Diploma required
• Associate’s Degree in a related technical field (mechanical or electrical) preferred
• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment
• Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred)
• Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectively
• Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management
• Self-motivated and adaptable, able to work independently while maintaining a positive, professional attitude
• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

Qualifications

• High School Diploma required
• Associate’s Degree in a related technical field (mechanical or electrical) preferred
• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment
• Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred)
• Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectively
• Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management
• Self-motivated and adaptable, able to work independently while maintaining a positive, professional attitude
• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

Skills

• Technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers
• Microsoft Office proficiency
• Organizational, time management, and problem-solving skills
• Communication and customer service skills
• Ability to work independently and adapt to diverse work environments

Benefits

• Comprehensive medical/dental/vision programs
• Life insurance
• Disability insurance
• Paid time off programs
• A retirement savings plan with a company match
• A wellness program

Pay

Base Salary Range: $28.00 – 37.00 an hour

Schedule

Not specified