Field Service Technician

About the role

Modern Packaging is excited to welcome a Field Service Technician to our growing Aftermarket team. This is an opportunity to play a key role in supporting our customers and ensuring their equipment performs at its best.

Responsibilities

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work
• Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow-up operator training
• Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports
• Serve as a trusted technical resource for customers with operations across Minnesota, Wisconsin, Ohio, Indiana and Michigan
• Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management
• Train customer personnel during installation, commissioning, and maintenance activities
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly

Requirements

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large-scale industrial equipment
• A High School Diploma required; Associate’s Degree in a related technical field (mechanical or electrical) preferred
• Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred)
• Proficient in Microsoft Office with strong organizational, time management, and problem-solving skills to manage schedules, paperwork, and technical issues effectively
• Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and management
• Self-motivated and adaptable, able to work independently while maintaining a positive, professional attitude
• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

Qualifications

• Passport required for international travel

Skills

• Technical skills in mechanical repair, reading part/assembly drawings and wiring schematics
• Familiarity with Allen Bradley PLCs, VFDs, and servo controllers
• Microsoft Office proficiency
• Strong organizational, time management, and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and adapt to diverse work environments

Benefits

• Comprehensive medical/dental/vision programs
• Life insurance
• Disability insurance
• Paid time off programs
• Retirement savings plan with a company match
• Wellness program

Pay

Base Salary Range: $28.00 – 37.00 an hour

Schedule

Up to 75% domestic and international travel required