Field Service Technician

Located within a 2-hour radius of Dallas, TX. Reports remotely to Tulsa.

About the role

This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions include commissioning new SCR equipment; preventive maintenance, troubleshooting, and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The role typically works in a non-smoking environment.

Responsibilities

• Commission the total system scope supplied by MIRATECH on new installations
• Perform routine maintenance and service on existing products
• Provide telephone support to customers, including troubleshooting and replacement parts identification
• Coordinate site activities and participate in project meetings
• Deliver post-commissioning customer training on operations and maintenance
• Submit daily reports to customers and internal staff while in the field
• Follow up on customer calls after service work completion
• Keep up-to-date on company products and services
• Plan own work schedule efficiently
• Maintain calibration of test equipment and special tools

Requirements

• Working knowledge of industrial instrumentation & controls, including analog transmitters, temperature/pressure measuring devices, and PID controls
• Proficiency with AC and DC circuits, including relay logic
• Sharp analytical mind with an interest in engines, controls, and emissions
• Enthusiasm to learn and become an expert
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem-solving skills
• 60–75% overnight travel, with higher concentrations during peak seasons
• 0–4 years of prior field service technician experience or equivalent knowledge, skills, and abilities
• Excellent communication and interpersonal skills; able to communicate effectively in writing and verbally
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint)
• Must pass a proficiency test
• Must possess a valid driver’s license
• Must possess a passport or have the ability to obtain one
• Foreign language skills are a plus

Physical Requirements

• Stand, walk, bend, climb, and kneel for extended periods
• Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms
• Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work
• Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids
• Transport tools and equipment across job sites and within confined or restricted-access areas
• Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards
• Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures
• Maintain situational awareness around active machinery and energized systems
• Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust
• Maintain clear vision (corrective lenses permitted), color recognition, and depth perception
• Detect abnormal sounds, smells, or vibrations from mechanical equipment
• Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members

Benefits

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)