Field Service Technician

Located within a 2-hour radius of Odessa/Midland, TX. Reports remotely to Tulsa.

About the Role

This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions include commissioning new SCR equipment, preventive maintenance, troubleshooting and repair of existing SCR equipment, and telephone customer support. The Field Service Technician prepares reports documenting work performed and equipment performance, typically working in a non-smoking environment.

Responsibilities

• Commission the total system scope supplied by MIRATECH on new installations
• Perform routine maintenance and service on existing products
• Provide telephone support to customers, including troubleshooting and replacement parts identification
• Coordinate site activities and attend project meetings
• Deliver post-commissioning customer training on operations and maintenance
• Submit daily reports to customers and internal staff while in the field
• Follow up on customer calls after service work completion
• Stay up-to-date on company products and services
• Plan and manage work schedule efficiently
• Maintain calibration of test equipment and special tools

Requirements

• Working knowledge of industrial instrumentation & controls, including analog transmitters, temperature/pressure measuring devices, and PID controls
• Proficiency with AC and DC circuits, including relay logic
• Sharp analytical mind with an interest in engines, controls, and emissions
• Enthusiasm to learn and become an expert
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem-solving skills
• 60–75% overnight travel, with higher concentrations during peak seasons
• 0–4 years of prior field service technician experience or equivalent knowledge, skills, and abilities
• Excellent communication and interpersonal skills; able to communicate effectively in writing and verbally
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint)
• Must pass a proficiency test
• Must possess a valid driver’s license
• Must possess a passport or have the ability to obtain one
• Foreign language skills are a plus

Physical Requirements

• Stand, walk, bend, climb, and kneel for extended periods
• Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms
• Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work
• Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids
• Transport tools and equipment across job sites and within confined or restricted-access areas
• Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards
• Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures
• Maintain situational awareness around active machinery and energized systems
• Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust
• Maintain clear vision (corrective lenses permitted), color recognition, and depth perception
• Detect abnormal sounds, smells, or vibrations from mechanical equipment
• Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members

Benefits

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)