Field Service Technician

About this position

Field Service Technician II

Key Responsibilities

• Customer service
• Machine Installation
• Training on machines
• Machine Service
• Accurate Documentation

Specific Responsibilities

• Installation of machines - Check for proper machine voltages.
• Align and level the machine as necessary.
• Properly install all machine accessories.
• Test machines for proper functions.
• Perform tests with material assuring proper bends and dimensions.
• Training on Machines - Train customers on part programming.
• Train customers on full functions of controls.
• Train customers on machine functions and limitations.
• Train junior personnel on all functions of equipment.
• Servicing of Machines - Identify machine problems.
• Troubleshoot the machine to identify the cause of the problem.
• Read and understand electrical schematics, mechanical drawings and hydraulic flow charts.
• Utilize voltmeters to test voltage and current readings.
• Know the functions of electrical and hydraulic components within the machine.
• Replace defective components.
• Clearly communicate machine updates to the customer and management of Metalforming.
• General Responsibilities - Fill out detailed Service Reports and turn them in within the week.
• Prepare accurate Expense Reports.
• Check in every morning.
• Check out every evening upon finishing work for the day.

Education and Experience Requirements

• A valid Driver’s License.
• A background in electronics or heavy machinery with a preference for CNC or PLC experience.
• Strong oral skills and ability to read schematics are desired.
• Candidate must be electrically inclined - highly skilled and proficient in electrical.

Physical Context/Work Environment

• Work is typically conducted in a factory or warehouse, where you may be subject to noise, dirt, vibration, and heat.
• This position involves heavy lifting up to 80lbs and part manipulation.
• Work may be conducted in a variety of positions.
• This position is subject to stringent safety guidelines and the wearing of personal protective equipment.

Competencies

• Customer Orientation
• Technical ability
• Electrical and Mechanical skills
• Initiative
• Independence