Field Service Technician

Responsibilities/Job Duties

• Lead the pre-commissioning, commissioning, troubleshooting, diagnostic, repair and maintenance of DAS Food Automation equipment.
• Ensure equipment is operating at its full operational efficiency (i.e. maximum yield).
• Identify problematic production areas in-line with Mayekawa equipment to improve yield.
• Explain to customers the importance of proper and regular maintenance of equipment.
• Train customers in the proper operation of equipment including HMI and OEM adjustments.
• Train customers in the proper cleaning and sanitation procedures of equipment.
• Assist customers with both on-site and remote (via telephone, emails, etc.) technical assistance.
• Promote company services and offerings to customers and generate return service opportunities.
• Create, update, and track detailed commissioning and work order reports in a timely manner.
• Focus on proper documentation and communication to support different facets of the company.
• Maintain cleanliness and organizing of customer and company equipment while on location.
• Comply with all company policies, procedures, processes, work instructions and guidelines.
• Perform other duties as assigned.

Qualifications

• Technical Skills: Strong understanding of industrial food processing equipment and environments.
• Electrical aptitude with the ability to read and interpret wiring diagrams.
• Familiarity with HMIs and PLCs is highly desirable.
• Proficient in reading service manuals, blueprints, and technical documentation.
• Skilled in automation and electro-mechanical systems.
• Professional Attributes: Customer-focused with excellent relationship-building skills.
• Clear, concise, and empathetic verbal and written communication.
• Highly motivated, self-disciplined, and capable of working independently.
• Strong leadership qualities with a proactive and results-driven mindset.
• Detail-oriented with a commitment to accuracy and quality.
• Team-oriented and able to meet deadlines in a collaborative environment.

Logistics

• Willingness to work overtime, including evenings and weekends.
• Ability to travel frequently (>75%), often on short notice, via car and airplane.
• Valid driver’s license and passport.

Education & Experience

• Minimum of 5 years of maintenance and service experience in a relevant field.
• Over 5 years of experience with capital-intensive food processing equipment in the protein industry.
• Completion of a 2-year technical degree or equivalent experience.

Physical Requirements

• Ability to sit and use a computer for extended periods.
• Capable of lifting and moving up to 45 pounds.
• Regular exposure to moving mechanical parts and electrical systems.
• Frequent work in high-noise environments.