Field Service Technician

Principal Responsibilities

• Provide world-class customer service for our vessel and shore staff at Marquette.
• Provide remote and hands-on technical support onboard vessels and in shore offices.
• Diagnose computer and device problems to determine the root cause of malfunction.
• Maintain onboard navigational equipment (AIS, GPS Compass) and Rose Point systems on vessels.
• Maintain Printers, scanners, and multifunction devices onboard vessels and in offices.
• Aid in providing network installation, maintenance, and administration on vessels and on shore.
• Support our strong cyber security focus and implement our cyber response plan if required.
• Document all support tasks performed in Helpdesk system (ConnectWise) and other internal tools.
• Follow company policy in copying software and documentation.
• Assist all IT teams in performing project specific and general duties as requested.
• Perform preventive maintenance and cleaning of shore and vessel equipment as directed.
• Liaise with vendors to manage equipment RMA/Warranties as needed.
• Work scheduled “On-Call” afterhours rotation as assigned.
• Travel to and board vessels frequently, following company policies, and safety procedures.
• Support and/or perform other IT related duties and/or project tasks as assigned.

Qualifications

• Associate degree from an accredited college or equivalent to 2 years’ comparable work experience.
• Be available to travel locally up to 50%.
• Occasional overnight and overtime travel is required (
• Self-motivated individual with strong customer service and communication skills.
• Ability to learn and retain knowledge through mentor-based on-the-job training and earned certifications.
• Working knowledge of PC hardware, networking protocols, and mobile operating systems.
• Familiarization with MS Applications, Windows operating systems, and MS Office Suites.
• Experience with the troubleshooting and setting up of printers, cell phones, and network equipment.
• Familiarity with Coaxial Connections and Soldering is preferred but not required.
• Dexterous use of hand and power tools in close quarters and outdoors.
• Ability to lift 75 pounds and climb ladders.
• Good driving record with current, valid Driver’s license, and ability to obtain a TWIC card.
• Must pass a DOT -re-employment drug screening.