Field Service Technician

Position Description – Tasks, Responsibilities, Competencies

• Independently travels nationally and internationally as Maag/Gala’s primary technical representative to the customer.
• Interacts with customers on a daily basis to provide solutions to issues.
• Conducts annual follow up calls to all Maag/Gala customers to check up on the customer and Maag machinery.
• Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities.
• Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.
• Provides training to customers at Maag/Gala’s facility and at the customer’s location.
• Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.
• Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions.

Work Environment

• Office environment
• Factory floor environment, either locally or at a customer site
• Exposure to fumes or airborne particles, moving mechanical parts and vibration
• Noise level in the work environment and job sites can be loud
• PPE may be required

Physical Requirements

• Regularly required to talk or hear
• Very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing
• Frequent standing; walking; using hands to finger, handle or feel; and reaching with hands and arms
• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Occasional prolonged sitting during international commercial air travel

Job Specification

• Mandatory: High School diploma or equivalent education (additional technical skills a plus)
• Strong mechanical aptitude
• A valid US Driver’s License is required to book rental cars for travel
• Desirable: Technical training in electrical systems (single-phase, 3-phase or low voltage systems), technical training on logic circuits, electric motors, gears / mechanical devices, multiple language skills

Professional Experience

• Desirable: Experience in a field service role
• Experience using measuring / test equipment including micrometers and multi-meters
• Writing progress and expense report
• Global travel experience
• Experience in plastics processing or rotational molding highly desirable

Interpersonal Skills And Behavioral Competencies

• Excellent verbal and written communication skills
• Highly organized and efficient
• Independent self-starter with ability to problem solve and anticipate and avoid issues
• Strong team player, work ethic and commitment to win
• Customer-focused

Job Specification

• Education: Mandatory High School diploma or equivalent education (additional technical skills a plus)
• Technical training in electrical systems (single-phase, 3-phase or low voltage systems), technical training on logic circuits, electric motors, gears / mechanical devices
• Multiple language skills

Pay and Benefits

• Discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan
• Benefits include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services.