Field Service Technician
Make a SPLASH with Latham Pool Products! At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do. We believe in building an environment where everyone can thrive.
About the role
Perform field repairs on fiberglass swimming pools (installed and staged). Support the Warranty/Claims team in the evaluation/assessment of warranty/claims. Act as a customer liaison in the evaluation of product issues/concerns and field customer questions.
Support the Field Service team in the administration of customer warranty/claims, escalations, and legal suits. Assist with pre-job preparation (material gathering and planning), preparation of pools for repair (draining and bracing of pools, dewatering of pool shell, etc.), and completion of structural and cosmetic repairs. Assist with the documentation of field repairs ranging from project close to SDS material procedures. Assist in routine maintenance of tools and other equipment used in field repairs. Other duties as needed by Field Service leadership.
Requirements
- High School diploma (preferred but not required)
- Valid US driver license (required)
- 5-year fiberglass repair experience (preferred but not required)
- Good customer service, interpersonal, multi-tasking, and organizational skills
- Ability to resolve conflict diplomatically
- Basic understanding of pools, equipment, and water chemistry (an asset)
- Frequent travel required
Benefits
- Medical, dental, and vision insurance
- HSA and FSA plans available
- 401(K) with 50% company match up to 6%
- Paid Time Off – 3 to 5 weeks per year with weekly accruals starting day one
- 11 paid holidays, eligible on day one
- Life/ADD Insurance and Short/Long Term Disability insurance with buy-up options
- Professional Development: Training programs, Tuition Reimbursement, and growth opportunities
A culture rooted in collaboration, integrity, and respect.
Pay
Salary Range: $20.00–$22.00 per hour. Our compensation reflects the cost of labor across US geographic markets. Starting pay for this role will vary based on multiple factors, including location, knowledge, skills, education, and experience.
Schedule
Full-time, on-site. Location flexible for one of the following: Jane Lew, WV.