Field Service Technician

Responsibilities

• Maintain and repair Emergency Call Devices and other Knightscope systems deployed in various locations.
• Monitor health of systems and if needed calibrate sensors, compute, radios, and power systems.
• Run diagnostics, perform firmware updates, and ensure system health.
• Provide comprehensive reports on work performed and travel time.
• Support field testing and live demonstrations by prepping, staging, and deploying Knightscope assets.
• Perform rapid troubleshooting and reconfiguration in dynamic testing environments.
• Maintain detailed records of equipment status, repairs, and system updates.
• Collaborate with the engineering team to iterate on platform designs and improve reliability.
• Manage Equipment/Parts logistics including staging, transport, and readiness for deployment.
• Help shape operational processes and safety standards as we scale.
• Operate and service company vehicles and field equipment safely and in compliance with all applicable regulations.
• Maintain current knowledge of all mandated and applicable safety training, standards, policies, and practices.
• Provide equipment and procedural training to other team members as needed.
• Execute groundwork tasks such as digging and filling holes and trenches, burying conduit and cables, and restoring the site.
• Execute tasks that may require climbing ladders up to or exceeding 28 feet, operating in uneven terrain, and sitting, standing or operating for extended periods in inclement weather.
• Other duties as assigned or necessary.

Qualifications

• Comfortable working with hardware, tools, and test equipment in the field.
• Strong attention to detail and organizational skills; able to manage multiple systems and timelines.
• Clear communicator who can collaborate across teams and document work thoroughly and meticulously track work and document accordingly to support various client needs.
• Comfortable lifting and transporting equipment (up to 75 lbs).
• Ability to sit, stand, and climb for extended periods and operate lifts or ladders and operating at an elevated level.
• Familiarity with computer systems and software.
• Legal authorization to work in the United States is required.
• Certain job duties may involve access to U.S. export-controlled information.
• Required to wear and properly use all assigned safety gear and personal protective equipment (PPE).
• Must possess and maintain a valid driver's license and pass a Motor Vehicle Record (MVR) check.
• The position(s) may require a Drug Screening be passed based on contract, where permitted by applicable law.
• The position(s) is contingent on a background check conducted consistent with applicable law, including the California Fair Chance Act Background Investigation.
• The position(s) require(s) a valid and Class C driver’s license.

Compensation & Benefits

• Base Hourly: $30 - $45 depending on experience & Prevailing Wage as applicable
• Equity: Stock options
• Benefits: Medical, dental, vision, 401(k), paid time off

Location Requirement

• Full-time, Southern California

Working Conditions

• Environment: Work is predominantly outdoor and mobile, often requiring exposure to inclement weather, extreme temperatures, and varying field conditions.
• May be exposed to and work in outdoor and field environments, including extreme weather conditions, loud noise, dust, confined spaces, heights, and uneven or unstable terrain.
• May be exposed to highway and vehicle traffic while working on or near roadways.
• May involve long periods of sitting and standing, and travel to assigned territories and company facilities, even in bad weather; work outside for long periods in all seasons and weather.
• Required to wear all assigned personal protective equipment (PPE) and follow all safety policies, practices, and procedures.
• Frequent lifting, carrying, and transport of equipment able to lift 75 pounds; carry and operate a 28-foot, 75-pound ladder.
• Hours: Field Service Technicians rarely work a standard 9-to-5. Expect to work up to 12-hour shifts, nights, weekends, and holidays and to respond to after-hours emergencies.
• Overnight or out-of-town travel may be required, up to a significant portion of time, based on operational needs.

Additional Information

• Knightscope provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.
• If you require an accommodation to participate in the application or interview process, or to perform the essential functions of this position, please contact Human Resources.