Field Service Technician

About the role

The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/care giver on the safe operation and use of company product. This individual will also be responsible for product care and maintenance, product repair, warehouse/shop duties, vehicle care and maintenance, and tracking of inventory at all times.

Responsibilities

• Delivers, picks up, and services company product to customer facilities in a timely and professional manner, including educating patients/care givers on the safe operation and use of company product.
• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedures.
• Completes vehicles safety checks in accordance with set procedures.
• Drives safely and defensively obeying all traffic laws.
• Provides a safe environment for the patient at all times.
• Checks electrical outlets for power when delivering electrically powered home medical equipment, in addition to observing the entire environment/surroundings for any concerns in accordance with set procedures.
• Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines.
• Rotates on-call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed.
• Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures.
• Completes all required training.
• Completes any other assigned duties as requested.

Requirements

• High School Diploma or equivalent
• 2 years of customer interface or comparable experience
• Dedicated to providing outstanding customer service
• Able to work extended hours, including some evenings, weekends, and travel
• Able to safely lift, push or pull up to 100 lbs with or without accommodations
• Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations
• Previous driving/delivery experience
• Previous durable medical equipment (DME) experience is preferred
• Computer skills, such as experience with Outlook email, Microsoft Excel, and smartphones such as IPhone or Android
• Ability to work independently and in a team environment
• Good communication skills (verbal and written), along with good organizational skills

Qualifications

• Must be able to pass a background check
• Must have valid driver’s license and acceptable driving record
• Must be able to pass a drug screening

Skills

• Customer service skills
• Product knowledge
• Vehicle maintenance
• Inventory management
• Safe patient handling
• Communication skills
• Organizational skills

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• 401K program with a company match
• Flexible Spending Accounts
• Paid vacation and holidays

Pay

• $22.00/hour
• $25.00/hour

Schedule

• Rotates on-call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed

Joerns Healthcare LLC is an Equal Opportunity Employer, including Disability/Veterans

Note

Other duties may be assigned.