Field Service Technician

Position Summary

NCR Voyix is seeking Field Service Technicians to join their team. The position involves providing best-in-class service to major retail customers.

Key Areas of Responsibility

Communicate with customers in an open, helpful, and engaging manner. Organize and triage customer issues, and resolve problems before they occur. Provide technical support using formal training provided by NCR Voyix.

Pay And Benefits

• Hourly Pay Range: $19.00 to $20.83, depending on location and experience levels.
• Overtime available at time and a half.
• Benefits: 7 paid holidays and 6 paid floating holidays, paid vacation up to 80 hours your first year, 401K savings and retirement plan, company-provided business use only vehicle, medical insurance available immediately.

Qualifications

• Local candidate to specific geographic area.
• Authorized to work in the US.
• At least 18 years of age.
• Valid driver’s license and driving record that satisfies NCR fleet requirements.
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving several hours per day.
• Rotating and weekend shifts.
• Flexible shift work – Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• Willing to be trained on and operate small scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.

Preferred Qualifications

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.