Field Service Technician

Duties/Responsibilities

• Provide on-site technical support to customers ensuring all equipment sold is functioning properly and is in good repair.
• Perform Hazard Safety Assessments prior to each job.
• Listen and respond to customer needs/requests; then provide “value added” effective solution and/or support.
• Welds TIG and MIG techniques to quality standards.
• Completes all necessary paperwork and quality checks for team associates.
• Works closely with Manager, Customer Care Representatives and Sales personnel to ensure we maintain good communications/relationships with the customer.
• Sets up welding equipment for various welding types.
• Reads and understands blueprints for the selection of materials, measurements and weld types; and performs work to specified tolerances.
• Handles raw materials and prepare material for fabrication.
• Uses hand tools for the manufacturing of customer orders.
• Grinds and polishes steel according to customer requirements as well as quality standards.
• Complete understanding of all material and weld finishes, as well as the process to achieve them.
• Troubleshoot malfunctioning equipment and provide an effective solution.
• Completes all time and expense reporting weekly.
• Complies with all A&B and Customer safety/housekeeping/compliance policies and guidelines.
• Orders/delivers parts to customer as needed.
• Manages equipment repairs/overhaul so that performance will be to JBT Marel and Customer standards and time schedules.
• Instructs and trains customer operators and mechanics on safe operation and maintenance of equipment.
• Performs final inspections on rebuilt/repaired equipment.
• Travels to customer sites as needed (must have valid driver’s license).
• Generates timely/accurate call reports and report problem areas or needed improvements on all equipment.
• Performs courtesy visits to customers to review installed equipment, discuss equipment performance with the customer, any changes/optimizations that they would like, and to identify opportunities for service work and new equipment sales and/or installation work when needed.
• When not performing Service Technician duties, will perform other field service work or work within plants as assigned.
• Performs other duties as assigned by Manager

Qualifications

• Completion of high school or equivalent.
• Must have a valid driver’s license.
• Ability to read and understand blueprints for the selection of materials, measurements and weld types; and perform work to specified tolerances.
• Must have knowledge of TIG and MIG welding techniques.
• Must have ability to complete all necessary paperwork and quality checks for team associates.
• Must have ability to handle raw materials and prepare material for fabrication.
• Must have ability to use hand tools for the manufacturing of customer orders.
• Must have ability to grind and polish steel according to customer requirements as well as quality standards.
• Must have ability to complete understanding of all material and weld finishes, as well as the process to achieve them.
• Must have ability to troubleshoot malfunctioning equipment and provide an effective solution.
• Must have ability to complete all time and expense reporting weekly.
• Must have ability to comply with all A&B and Customer safety/housekeeping/compliance policies and guidelines.
• Must have ability to order/deliver parts to customer as needed.
• Must have ability to manage equipment repairs/overhaul so that performance will be to JBT Marel and Customer standards and time schedules.
• Must have ability to instruct and train customer operators and mechanics on safe operation and maintenance of equipment.
• Must have ability to perform final inspections on rebuilt/repaired equipment.
• Must have ability to travel to customer sites as needed (must have valid driver’s license).
• Must have ability to generate timely/accurate call reports and report problem areas or needed improvements on all equipment.
• Must have ability to perform courtesy visits to customers to review installed equipment, discuss equipment performance with the customer, any changes/optimizations that they would like, and to identify opportunities for service work and new equipment sales and/or installation work when needed.
• Must have ability to perform other duties as assigned by Manager.

Benefits

• Medical
• Dental
• Life insurance
• Short-term and long-term disability
• Family leave
• Vision coverage
• Matched 401(k) plan