Field Service Technician
About the role
The Field Service Tech (FST) is the front-line field service representative responsible for fulfilling customer expectations during on-site activities. The FST is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FST may mentor junior FSTs and provide basic training.
What You Will Be Doing
- Provides outstanding service in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites
- Prepares for service activities, offers aftercare for new installations, stays in regular contact with the customer, and reports on progress
- Reports to the Field Service Manager
- Extensive travel within the allotted territory
- Must be able to lift up to 50lbs
What We Are Looking For
- Knowledgeable in customer service principles and processes, including assessing customer requirements, ensuring service quality, and evaluating customer satisfaction levels
- Mechatronics experience with several years of electronic troubleshooting skills
- Customer face-to-face interaction skills and commercial service skills
- Social perceptiveness
- Technical competence in an engineering discipline
- Solid knowledge and experience with common business applications such as MS Outlook, Teams, Excel, etc.
- Have a good command of the English language
- Must have or obtain a Passport
- Valid US drivers' license with insurable driving record
Nice To Have
- Industrial electrical certificate
- Poultry industry experience
Requirements
- You must be authorized to work in the US without sponsorship now or in the future
Travel & Location
This position is fully remote and we ask that you travel approximately 75% of the time.
Pay
The estimated annual salary range for this role is $30-$45 an hour. Starting salary will vary by location, qualifications, and prior experience.
Benefits
JBT Marel offers benefits on day 1 of your employment, including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.