Field Service Technician

About the role

The Field Service Technician provides field technical support for IR products, focusing on customer satisfaction and meeting 24/7 technical service needs. Responsibilities include repair and installation, safety compliance, improving customer responsiveness, and generating sales leads.

Responsibilities

• Provide technical support during repair and/or installation of IR’s equipment.
• Ensure safe work practices and report safety incidents promptly.
• Work to enhance customer responsiveness through sales calls, technical walk downs, and solutions.
• Complete required reports such as Service Reports, Customer Call Reports, Expense Reports, and Time Sheets.
• Suggest process improvements to enhance customer response time and data accuracy.
• Comply with department guidelines and procedures to maintain high standards of service.
• Maintain proficiency in vibration analysis and laser alignment equipment.
• Generate sales leads and improve global visibility of IR Aftermarket in the CRM system.

Requirements

• 3+ years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience.
• A high school diploma or equivalent.
• An assigned vehicle, requiring a valid license and passing a Motor Vehicle background check.

Core Competencies

• Strong interpersonal skills.
• Clear and concise communication (oral and written).
• Excellent collaboration skills.
• Strong computer skills in Microsoft® Word, Excel, PowerPoint.
• Proven time management, organizational, problem-solving, and prioritization skills.
• Ability to resolve conflicts, apply critical thinking, and escalate issues when necessary.
• Highly organized with the ability to work independently and as part of a team.
• Ability to build and maintain strong relationships with customers, employees, and Sales Reps.
• High moral and ethical standards; integrity is consistently evident.
• Strong analytical skills.
• Comfortable and effective working in the “virtual world”.

Priorities

• Some technical schooling, classwork toward a degree in a technical area.
• Background showing increasing responsibility and leadership.
• Experience specifying replacement parts for highly engineered equipment and products.
• Experience in industrial sales or technical selling.
• Troubleshoot vibration, system, and aerodynamic problems in equipment.

Travel & Work Arrangements/Requirements

• Up to 80% travel, with potential for international travel.

Pay Range

The pay range for this role is $65,000 - $85,000 annually. The pay range considers a wide range of factors including skills, experience, licensure, and certifications.

What We Offer

At Ingersoll Rand, we offer a comprehensive benefits package designed to empower you with the tools and support necessary to take charge of your health. This includes health care options like medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and an employee stock grant. These benefits are our commitment to you, so you can be your best at work and beyond.