Field Service Technician

About the role

The Field Service Technician provides field technical support for IR products, focusing on being customer-focused, responsive, and successful in meeting 24/7 technical service needs. This position aims to establish the area as the go-to for technical field service knowledge, offering valued solutions and improving customer relationships.

Responsibilities

• Provide technical support during repair and/or installation of IR’s equipment at customers' sites to ensure standards are met and the integrity of the equipment is maintained.
• Ensure safe work practices are followed, reporting all safety incidents and near misses on a timely basis, and maintaining the goal of "zero" lost time incidents.
• Work to improve responsiveness to customers by being available for sales calls, technical walk-downs, and providing solutions that distinguish IR's proposals and capabilities.
• Complete required reports, including Service Reports, Customer Call Reports, Expense Reports, and Time Sheets, on a timely basis, providing appropriate follow-up to customers including accurate invoicing for services.
• Suggest improvements to processes and procedures to improve customer response time and accuracy of all data.
• Comply with Department Guidelines and Procedures to maintain appropriate standards of service provided to customers.
• Maintain proficiencies using vibration analysis and laser alignment equipment for balancing, testing, etc.
• Generate sales leads from customers who could benefit from additional support, improving solutions provided, improving relationships, and growing IR's installed base; collect information for the Customer Relationship Management [CRM] system and provide information to Sales for additional opportunities; and improve global visibility of IR Aftermarket in the CRM system.

Requirements

• 3+ years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent experience.
• A high school diploma or equivalent.
• An assigned vehicle, requiring a valid license and passing a Motor Vehicle background check.

Core Competencies

• Strong interpersonal skills.
• Clear and concise communicator (both oral and written).
• Excellent collaboration skills.
• Strong computer skills in Microsoft® Word, Excel, PowerPoint.
• Proven time management, organizational, problem-solving, and prioritization skills to successfully complete responsibilities in a timely manner.
• Ability to resolve conflict, apply critical thinking to solve problems, and escalate when needed.
• Highly organized with ability to work independently as well as part of a team.
• Ability to create and maintain strong relationships with customers, employees, and Sales Reps.
• High moral and ethical standards; integrity is continuously apparent.
• Strong analytical skills.
• Comfortable and effective working in the "virtual world."

Pay Range

The pay range for this role is $65,000k - $85,000k. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.