Field Service Technician

About the role

ID Technology is seeking a customer-focused, mechanically inclined individual for a Field Service Technician opportunity in our South East region. Someone located in or near the Charlotte, NC area would be well-situated for the role.

Responsibilities

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Develop reports in keeping with company reporting mechanisms
• Attend trainings and meetings as required by leadership
• Assist in office-based duties when not required to be in the field
• Keep current on trends from both market and technical perspectives

Requirements

• Experience in the repair and troubleshooting of electro-mechanical equipment
• Ability to identify customer needs and match their solution with company products/services
• Knowledge of industry and applications
• PMMI certification: company provided
• Computer literacy, especially MS Office. Syteline a plus
• Ability to be on the road 60% of the time; including overnight trips
• Dependable vehicle and good driving record; Real ID or Passport are required for travel
• Ability to conduct business in an ethical, successful manner
• Strong technical, communication and organizational skills
• Self-motivated with desire to achieve personal professional growth

Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation
• Ability to pass a background check

Skills

• Electro-mechanical repair and troubleshooting
• Customer service and interpersonal skills
• Technical knowledge of labeling, coding, and marking equipment
• MS Office and Syteline proficiency

Benefits

• Comprehensive medical/dental/vision programs
• Life insurance
• A generous paid time off program
• A retirement savings plan with a company match

Pay

• Competitive salary

Schedule

• Fieldwork 60% of the time, including overnight trips

What’s in it for you?

• Opportunities for personal and professional growth
• Open, communicative work environment
• Comprehensive benefits package including medical/dental/vision, life insurance, paid time off, and a retirement savings plan with a company match
• No waiting period for benefits

Equal Opportunity Employer

• Pro Mach is an Equal Opportunity Employer

Contact Information

• For more information, please visit ID Technology
• To apply, please submit your resume to your-email@example.com