Field Service Technician

About the Role

At Husky Technologies™, we are dedicated to offering our customers the highest quality products and services. As a Field Service Technician, you will perform all activities required to provide technical support to external and internal customers, including setting up, maintaining, troubleshooting, optimizing, and repairing injection molding systems. This role involves mentoring and guiding other team members, ensuring superior customer relations, and coordinating with internal resources to deliver effective customer service.

Responsibilities

• Troubleshoot and correct issues in control systems, including hydraulic, mechanical, pneumatic, electrical, electronic, and programmable controls.
• Calibrate machines to achieve optimum performance, and set up and maintain equipment.
• Provide system setup and startup support for all Husky equipment.
• Develop an organized approach to solving machine problems using available reference materials such as manuals, drawings, and procedures.
• Repair and/or replace components on machines, robots, product handling equipment, and molds.
• Develop and maintain superior customer relations.
• Coordinate and liaise with internal resources to ensure effective customer service.
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems.
• Communicate with Call Center/SIF Team/Spare Parts Centers to resolve field problems.
• Provide regular and effective written reports to the Service Team Leader.
• Arrange for the return of parts to the Spare Parts Center.
• Perform all tasks required by your team leader.

Requirements

• Post-secondary education in Technical or Engineering-related studies.
• 10+ years of injection molding equipment maintenance and troubleshooting or related experience.

Skills

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.
• Knowledge of plastic processing and the injection molding process.
• Ability to troubleshoot problems systematically.
• Mechanical, electrical, and hydraulic system assembly knowledge.
• Knowledgeable in plastic materials such as PET, Polypropylene, Polyethylene, and Styrene.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Tact and diplomacy, including the ability to handle difficult or unhappy customers.
• Demonstrated initiative with a positive attitude.
• Dedicated team player.
• Travel survival skills due to extensive travel required in this position.

Pay

$43.00 - $50.00 per hour.

Benefits

Husky Technologies™ offers a competitive compensation and benefits package, along with excellent opportunities for growth and advancement.