Field Service Technician

About the role

At Hunter Truck, our Field Service Technician plays a crucial part in ensuring our customers receive top-notch service. This position involves performing diagnostics and repairs on various vehicle components, coordinating with the service department, and maintaining a clean and organized work environment.

Responsibilities

• Perform unsupervised diagnostics and repairs of most vehicle components at customer job sites
• Conduct major component repairs, overhauls, and electrical/A/C system repairs
• Communicate daily with the service department to coordinate workflow and parts needs
• Track and tag warranty parts; maintain documentation for warranty claims including EDS and TCS cases
• Maintain productivity (>80%) and efficiency (>95%) while performing quality work
• Aid other technicians on major repairs and participate in team projects
• Road test vehicles and inspect newly delivered units for damage or missing components
• Install optional equipment and report machinery defects
• Maintain clean and organized service truck, customer work area, and shop environment
• Participate in OEM/vendor training programs and maintain certifications with minimum 90% passing grade
• Adhere to all federal, state, and local regulations and Hunter Truck safety policies

Requirements

• Vocational/technical school graduate with a minimum of 5 years related experience (or equivalent combination)
• Experience in engine and driveline troubleshooting, electrical repair, A/C systems, and component overhaul or specialty experience
• Valid Driver’s License required; must meet company insurability standards
• Commercial Driver’s License (CDL) Class B or above required; must meet company insurability standards
• Drive Train Certification for Medium/Heavy Truck required
• Heating, Ventilation, and Air Conditioning Certification for Medium/Heavy Truck required
• State Vehicle Inspector Certification (Class 7) required
• MX Engine Certified required
• Cummins MD and HD Certification required
• Physical requirements: Regularly stand, use hands to finger, handle, or feel, reach with hands and arms, walk, climb or balance, stoop, kneel, crouch, or crawl, talk or hear, lift and/or move up to 50 pounds, frequently lift and/or move more than 100 pounds, occasionally lift and/or move more than 100 pounds

Qualifications

• Education: Vocational/technical school graduate
• Experience: Minimum 5 years related experience

Skills

• Hand tools for completing most repairs
• Communication skills for coordinating with the service department
• Physical stamina for lifting and moving heavy objects
• Attention to detail for maintaining clean and organized work areas
• Technical knowledge in engine and driveline troubleshooting, electrical repair, A/C systems, and component overhaul

Benefits

Comprehensive benefits package including medical, dental, vision, FSA, and a variety of optional benefits. Additionally, a competitive 401(k) with company match, Paid Time Off, and paid holidays. Your success is our priority, offering training, mentorship, and advancement opportunities in a supportive, team-first culture.

Pay

Competitive pay and bonus opportunities based on performance.

Schedule

Monday through Friday, 7:00 AM to 3:30 PM