Field Service Technician

What You Will Do In The Position

• Field Test Planning
• Collaborates with Product Management and Engineering teams to define and create product field test strategy and plan for new product assessments
• Defines the number of test stores needed and the store characteristics needed to test the product thoroughly
• Identifies actual stores to test
• Defines testing criteria
• Escalates any issues with acquiring the test equipment to ENG/PM/Service Leadership
• Installs test equipment into locations determined by Product team
• Regularly visits locations with test equipment to check on functionality, training needs of staff, and to document issues into the Engineering/Product Management system of choice
• Affords technical support to diagnose and resolve technical issues at test locations, on the telephone, via email, or onsite as needed

Qualifications

• Strong customer service skills
• Expert skill level diagnosing and resolving technical issues for HME equipment
• Strong verbal and written communication skills
• Strong data analysis skills
• Positive, poised, professional, and helpful presence
• Ability to install and maintain equipment in a QSR environment including drilling, cable and hardware installation
• Requires ability to connect and diagnose top level network components

What You Will Need To Succeed

• Minimum 2 years related field experience
• Travel-based out of Carlsbad corporate office, works on-site, remotely and at customer test locations regularly. Travel 5-10%

The posted pay range, $25.73 - $34.28 per hour, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors.

Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.