Field Service Technician
Job Summary
We are seeking an IT Field Services & Onsite Support Technician to provide hands-on technical support at client locations. This role involves onsite and remote support, troubleshooting hardware/software issues, and ensuring reliable IT operations with a strong customer focus.
Key Responsibilities
- Provide onsite IT support at client locations (travel up to 120 miles)
- Install, configure, image, and support Windows & macOS systems
- Troubleshoot hardware, software, printer, network, and AV issues
- Perform “hands & feet” support for network installations and testing
- Cookordinate with internal IT teams and third-party vendors
- Manage IT assets, inventory, hardware refresh, and depot operations
- Deliver VIP/executive support as needed
- Update and resolve tickets within SLA, maintaining low backlog
Required Qualifications
- 3–5 years of IT field/deskside support experience
- Strong troubleshooting skills (Windows, macOS)
- Experience with OS imaging and deployments
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent customer service and communication skills
Preferred Technical Certifications
- Telecom or field service technician experience
Additional Requirements
- Valid driver’s license and ability to lift equipment
- Comfortable with ladders and cabling work
- Flexible schedule; 30–40% travel for project support
Work Location
In person
Benefits
- 401(k) with match
- Medical/dental/vision
- PTO
- Paid holidays
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.