Field Service Technician

Position Responsibilities

• Install, calibrate, configure, test, maintain, evaluate, troubleshoot, pre-commission, commission, and repair wastewater equipment.
• Perform scheduled and unscheduled maintenance or repair of equipment and associated equipment.
• Conduct installation of equipment at customer sites and provide pre-installation assistance.
• Review blueprints, plans, specifications, and other customer documentation to prepare for startup or service.
• Train customer personnel on basic equipment operation.
• Provide on-site and telephone support, including in-depth troubleshooting.
• Build and maintain customer relationships through solution-oriented communications.
• Work with engineering, project management, and management teams to resolve escalated problems.
• Document all activities and complete required documentation in a timely manner.
• Maintain customer equipment and provide technical recommendations to maintenance technicians and operators.
• Support other Field Service Technicians in the field.
• Comply with safety policies, practices, and procedures.
• Participate in team efforts to achieve departmental and company goals.

Qualifications

• An Associate's degree in a technical field or equivalent mechanical-industrial repair/service work experience, minimum 1-2 years in related field.
• Experience in an industrial setting is a plus.
• Attitude and aptitude to develop high-level customer service skills and respond quickly to service calls.
• Motivated and fast-paced personality with a strong work ethic.
• Ability to work effectively with little or no supervision once trained/onboarded.
• Physical ability to perform job requirements.
• Read, write, and communicate effectively.
• Proficient computer skills for producing required reports.
• Valid Driver's License and ability to operate a forklift or be trained.
• Able to travel within the company's territory, including the outer islands, Guam, Saipan, and American Samoa.
• Maintain company-provided equipment and tools.

Pay Details

Salary: $50,000-70,000 annually
Benefits: Health insurance, 401(k), dental insurance, life insurance, paid time off, vision insurance

Benefits

We are an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.

Safety-Sensitivity

This position has been designated as safety-sensitive due to the nature of the duties performed. Duties may include operating and maintaining pumps, valves, and process control systems; operating DOT-regulated vehicles and heavy equipment; monitoring gas levels, entry permits, and rescue procedures; handling hazardous chemicals and pressurized systems; participating in or supervising entry into confined spaces, trenches, and at heights; and complying with drug and alcohol testing policies.

Required Training

Employees in this role are subject to drug and alcohol testing under federal and/or company policies. Fitness-for-duty evaluations may also be required.