Field Service Technician

About the role

Hall's Culligan of Ravenna is seeking a Field Service Technician to join our team. This position offers a rewarding career path for individuals with mechanical aptitude and a passion for providing quality service.

Responsibilities

• Install and service water treatment products and systems at both commercial and residential locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOPs) and safety protocols.
• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answer questions.
• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.
• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.
• Maintain accurate records of installations and troubleshooting steps, including pictures.
• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Requirements

• Maintain a valid Driver’s License.
• 1-2 years of service installation and/or equipment repair experience preferred.
• Water softener installation and/or plumbing experience is a plus!
• At least 18 years of age or older.
• Successfully pass and maintain an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Safe operation of a commercial vehicle daily for approximately 8-10 hours.
• Pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Physically capable of performing the duties required of this position with or without reasonable accommodation.

Qualifications

• Highly customer-oriented.
• Comfortable managing time and solving problems.
• Committed to following standard operating procedures (SOPs).
• Proficient in using hand tools and basic power tools.

Skills

• Strong mechanical aptitude.
• Attention to detail.
• Commitment to delivering high-quality Culligan service.

Benefits

• Full-time, Monday-Friday work schedule.
• Pay rate starting at $20.50/hr., with opportunity for monthly bonus and commission.
• Paid time off (PTO) at a generous accrual rate.
• Eligible for a full benefits package, including a 401k with company match, following your introductory period.
• A stable and growing family-oriented company with career advancement opportunities.
• We promote from within and encourage ongoing learning to stay updated on industry trends, new technologies, and best practices.

Pay

$20.50/hr., with opportunity for monthly bonus and commission.

Schedule

Full-time, Monday-Friday work schedule.