Field Service Technician

About the role

Hall's Culligan of Dover, OH is seeking a Field Service Technician to join our team. This position is perfect for someone with mechanical aptitude interested in a long-term career.

Responsibilities

• Install and service products and systems at both commercial and residential customer locations
• Test and troubleshoot equipment to ensure proper functionality
• Follow standard operating procedures (SOP’s) and safety protocols
• Interact with customers in a professional and courteous manner
• Communicate effectively to explain installation processes and answer questions
• Provide technical support to customers during and after installations
• Diagnose and resolve technical issues in a timely manner
• Train customers on the proper use and maintenance of installed products and systems
• Provide basic technical guidance to customers
• Aid and/or provide training to coworkers and other departments
• Maintain accurate records of installations and troubleshooting steps, including pictures
• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance
• Load, unload, and secure service vehicles as required

Requirements

• Maintain a valid Driver’s License
• 1-2 years of service installation and/or equipment repair preferred
• Water softener installation and/or plumbing experience is a plus
• At least 18 years of age or older
• Successfully pass and maintain an acceptable driving record check to be insurable by the company to operate a company vehicle
• Safely operate a commercial vehicle daily for approximately 8-10 hours
• Successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements
• Remain physically capable, with or without reasonable accommodation, of performing the duties required of this position

Qualifications

• Highly customer oriented
• Comfortable managing time and solving problems
• Committed to following standard operating procedures
• Proficient in using hand tools and basic power tools

Skills

• Strong mechanical aptitude
• Ability to troubleshoot and diagnose systems
• Effective communication skills
• Attention to detail
• Commitment to delivering high-quality Culligan service

Benefits

• Full-time, Monday-Friday work schedule
• Pay rate starting at $24/hr. plus bonus pay
• Paid time off (PTO) at a generous accrual rate
• Eligible for a full benefits package, including a 401k with company match, following your introductory period
• A stable and growing family-oriented company with career advancement opportunities
• We promote from within and offer the opportunity to utilize Culligan equipment in your home free of charge!