Field Service Technician

About the role

Hall’s Culligan of Ida is seeking a Field Service Technician to join our team. This position offers a rewarding career path for individuals with mechanical aptitude and a passion for providing exceptional water treatment services.

Responsibilities

• Install and service products and systems at both commercial and residential customer locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOP’s) and safety protocols.
• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answer questions.
• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.
• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.
• Maintain accurate records of installations and troubleshooting steps, including pictures.
• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Requirements

• Maintain a valid Driver’s License with no restrictions or limitations.
• Must be at least 18 years of age or older, and able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
• Must be able to successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Must remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.

Qualifications

• High school diploma or equivalent.
• Strong mechanical aptitude.
• The ability to troubleshoot and diagnose systems following training.
• Comfortable consulting with customers to effectively understand their needs.

Skills

• Proficiency in using hand tools and basic power tools.

Benefits

We offer a full-time, Monday-Friday work schedule. Pay rate starts at $20.50/hr. plus bonus pay. You'll receive paid time off (PTO) at a generous accrual rate. Eligible for a full benefits package, including a 401k with company match, following your introductory period. We're a stable and growing family-oriented company who regularly offers career advancement opportunities. We believe in upskilling our employees and promoting from within. You'll have the opportunity to utilize Culligan equipment in your home free of charge!

Pay

$20.50/hr. plus bonus pay

Schedule

Full-time, Monday-Friday work schedule