Field Service Technician

Responsibilities

• Install and service products and systems at both commercial and residential customer locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOP’s) and safety protocols.
• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answer questions.
• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.
• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.
• Maintain accurate records of installations and troubleshooting steps, including pictures.
• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Requirements

• Maintain a valid Driver’s License with no restrictions or limitations.
• Be at least 18 years of age or older, and able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
• Successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.