Field Service Technician

About the role

As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service. As a Service Technician, you’ll play a critical role in ensuring the proper installation and service of our products and systems for customers.

Responsibilities

• Install and service products and systems at both commercial and residential customer locations
• Test and troubleshoot equipment to ensure proper functionality
• Follow standard operating procedures (SOP’s) and safety protocols
• Interact with customers in a professional and courteous manner
• Communicate effectively to explain installation processes and answer questions
• Provide technical support to customers during and after installations
• Diagnose and resolve technical issues in a timely manner
• Train customers on the proper use and maintenance of installed products and systems
• Provide basic technical guidance to customers
• Aid and/or provide training to coworkers and other departments
• Maintain accurate records of installations and troubleshooting steps, including pictures
• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance
• Load, unload, and secure service vehicles as required

Requirements

• Maintain a valid Driver’s License
• 1-2 years of service installation and/or equipment repair preferred
• Water softener installation and/or plumbing experience is a plus!
• At least 18 years of age or older
• Successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle
• Safe operation of a commercial vehicle daily for approximately 8-10 hours
• Pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements
• Physically capable of performing the duties required of this position with or without reasonable accommodation

Qualifications

• High school diploma or equivalent
• Strong mechanical aptitude
• The ability to troubleshoot and diagnose our systems following training
• Comfortable consulting with customers to effectively understand their needs

Skills

• Proficiency in using hand tools and basic power tools

Benefits

We offer a full-time, Monday-Friday work schedule. Pay rate starts at $20.50/hr., with opportunity for monthly bonus and commission. You’ll receive paid time off (PTO) at a generous accrual rate. You’ll be eligible for a full benefits package, including a 401k with company match, following your introductory period. We’re a stable and growing family-oriented company who regularly offers career advancement opportunities. We believe in upskilling our employees and promoting from within. You’ll have the opportunity to utilize Culligan equipment in your home free of charge!

Pay

$20.50/hr., with opportunity for monthly bonus and commission

Schedule

Full-time, Monday-Friday work schedule