Field Service Technician
About the role
Hall’s Culligan of Wixom is seeking a Field Service Technician to join our team. This position offers a rewarding career path for individuals with mechanical aptitude and a passion for providing top-notch water treatment solutions.
Responsibilities
- Install and service products and systems at both commercial and residential customer locations
- Test and troubleshoot equipment to ensure proper functionality
- Follow standard operating procedures (SOP’s) and safety protocols
- Interact with customers in a professional and courteous manner
- Communicate effectively to explain installation processes and answer questions
- Provide technical support to customers during and after installations
- Diagnose and resolve technical issues in a timely manner
- Train customers on the proper use and maintenance of installed products and systems
- Provide basic technical guidance to customers
- Aid and/or provide training to coworkers and other departments
- Maintain accurate records of installations and troubleshooting steps, including pictures
- Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance
- Load, unload, and secure service vehicles as required
Requirements
- Maintain a valid Driver’s License with no restrictions or limitations
- Must be at least 18 years of age or older
- Successfully pass and maintain an acceptable driving record check to be insurable by the company to operate a company vehicle
- Safely operate a commercial vehicle daily for approximately 8-10 hours
- Successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements
- Remain physically capable, with or without reasonable accommodation, of performing the duties required of this position
Qualifications
- Highly customer-oriented
- Comfortable managing time and solving problems
- Committed to following standard operating procedures (SOP’s)
- Proficient in using hand tools and basic power tools
Skills
- Strong mechanical aptitude
- Attention to detail
- Commitment to delivering high-quality Culligan service
Benefits
We offer a full-time, Monday-Friday work schedule. Pay rate starts at $20.50/hr. plus bonus pay. You'll receive paid time off (PTO) at a generous accrual rate. You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period. We're a stable and growing family-oriented company who regularly offers career advancement opportunities. We believe in upskilling our employees and promoting from within. You'll have the opportunity to utilize Culligan equipment in your home free of charge!