Field Service Technician

About the role

Hall’s Culligan of Wixom is seeking a Field Service Technician to join our team. This position offers a rewarding career path for individuals with mechanical aptitude and a passion for providing exceptional customer service.

Responsibilities

• Install and service products and systems at both commercial and residential customer locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOP’s) and safety protocols.
• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answer questions.
• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.
• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.
• Maintain accurate records of installations and troubleshooting steps, including pictures.
• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Requirements

• Maintain a valid Driver’s License with no restrictions or limitations.
• Must be at least 18 years of age or older, and able to successfully pass, and maintain, an acceptable driving record check to be insurable by the company to operate a company vehicle.
• Must be able to safely operate a commercial vehicle daily for approximately 8-10 hours.
• Successfully pass criminal background check and drug screening checks, as well as any ongoing screenings per company requirements.
• Remain physically capable, with or without reasonable accommodation, of performing the duties required of this position.

Qualifications

• Proficiency in using hand tools and basic power tools is essential.

Skills

• Strong mechanical aptitude.
• Attention to detail.
• Commitment to delivering high-quality Culligan service.

Benefits

• Full-time, Monday-Friday work schedule.
• Pay rate starting at $20.50/hr. plus bonus pay.
• Paid time off (PTO) at a generous accrual rate.
• Eligible for a full benefits package, including a 401k with company match, following your introductory period.
• A stable and growing family-oriented company with career advancement opportunities.
• We promote from within and encourage ongoing learning and development.
• The opportunity to utilize Culligan equipment in your home free of charge!

Pay

Starting at $20.50/hr. plus bonus pay.

Schedule

Full-time, Monday-Friday work schedule.