Field Service Technician

The Role

The Field Service Technician will play a crucial role in deploying, operating, and maintaining H 2 O’s Flexbox™ water treatment systems across North America. This position offers opportunities to contribute to innovative and impactful projects while working in a supportive, people-first environment.

Responsibilities

• Participate in the planning, coordination, and execution of Flexbox™ unit deployments and pilot systems;
• Support the operation, service, and maintenance of mobile assets in both field and facility environments;
• Troubleshoot technical issues on-site and remotely, adjusting plans as needed;
• Work closely with cross-functional teams including engineering, automation, commissioning, and project management;
• Aid in system installation, startup, commissioning, and performance tuning;
• Ensure proper installation, configuration, and maintenance of systems to meet operational requirements;
• Track spare parts usage and maintain accurate inventory records;
• Maintain detailed documentation, including service reports, deployment logs, and lessons learned;
• Communicate with clients, vendors, and internal teams to support ongoing operations and resolve issues;
• Identify inefficiencies, bottlenecks, or recurring issues and propose improvements;
• Participate in FAT, wet testing, and maintenance activities;
• Follow safety standards and meet all site access requirements while maintaining a high level of professionalism.

Requirements

• Relevant technical site experience (testing and operations, construction, commissioning), good IT and analytical skills;
• Mechanically inclined with ability to disassemble and reassemble piping, valves, equipment, etc.;
• Valid driver’s license;
• Able to lift, push, pull at least 50 lbs;
• Available to travel unrestricted in both USA and Canada - 50% of the work requires traveling;
• Excellent troubleshooting and problem-solving skills;
• Basic understanding of water treatment processes, equipment, and technologies;
• Ability to interpret engineering drawings, schematics, and P&IDs;
• Meet all customer site access requirements and maintain a high degree of behavioral safety;
• Excellent interpersonal, leadership, and managerial skills;
• Autonomous, resourceful, and meticulous;
• Provide excellent customer service;
• Knowledge in various PLC programming software (Asset);
• Experience in and knowledge of a variety of UF, RO, MBR technologies, chemical dosing kits, pumps, compressors, blowers, instrumentation, valves, screening systems, cartridge filters, etc. (Asset).

Benefits

• Profit sharing bonus program;
• Extensive training for the position;
• Group Insurance plan including dental, vision & telemedicine;
• 401K plan with employer's contribution;
• Three (3) weeks of paid vacation per year;
• Twelve (12) paid wellness days per year.