Field Service Technician

About the role

The Field Service Technician is responsible for delivering high-quality technical service and support to customers by installing, maintaining, troubleshooting, and repairing paint timing equipment and systems in the field. This position serves as the primary on-site technical representative and plays a critical role in equipment reliability, customer satisfaction, and fulfillment of service commitments.

Responsibilities

• Perform on-site installation, startup, calibration, preventive maintenance, and repair of paint tinting equipment and systems.
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and basic software issues.
• Follow established service procedures to ensure work is completed safely, accurately, and to the company’s quality standards.
• Serve as the primary representative for technical resolution at customer sites.
• Communicate clearly with customers regarding service findings, recommendations, and next steps.
• Ensure service delivery meets customer expectations and service level commitments.
• Plan and manage daily service calls within an assigned territory to meet response time and service expectations.
• Accurately complete service reports, work orders, time entries, and expense reports using the company’s systems.
• Manage tools, parts usage, travel, and expenses responsibly.
• Follow all safety policies, procedures, and customer site safety requirements.
• Provide phone and remote technical support when not performing on-site service.
• Identify recurring equipment or process issues and share insights with service leadership, engineering, and product teams.
• Serve as a technical expert for assigned products and applications by maintaining current knowledge, certifications, and hands-on experience.

Requirements

• Associate degree in a technical field or equivalent relevant field service experience.
• 2+ years of hands-on technical service, maintenance, or repair experience.
• Strong mechanical and electrical troubleshooting skills.
• Customer-focused mindset with clear, professional communication skills.
• Ability to work independently and manage time effectively in a field-based role.
• Valid driver’s license and ability to travel regularly within assigned territory.

Accelerators

• Experience servicing industrial equipment or automated systems.
• Experience in manufacturing, industrial, or technical service environments.
• Familiarity with service management systems and mobile service tools.
• Advanced technical training or certifications relevant to relevant products or industries served.

Qualifications

• Legal authorization to work in the United States.
• This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

Benefits

Graco offers attractive compensation, benefits and career development opportunities. Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. The base pay range for this position is listed below, exclusive of fringe benefits or other compensation. If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience. In addition to those factors, we will also consider internal equity of our current employees.