Field Service Technician

Responsibilities

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.

Qualifications

• Clearance Required: Secret DoD 8140 Level II certification (Security+ CE, CCNA-Security, CySA+,CND)
• Working knowledge of enterprise hardware platforms and common networking technologies.
• Ability to interpret engineering documentation, technical drawings, wiring diagrams, and installation procedures.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills with the ability to support technical and non-technical users.
• Ability to lift equipment (up to 50 pounds), work in equipment rooms, and perform physical installation activities.
• Ability to travel up to 50% in support of nationwide deployment activities.

Preferred Skills And Experience

• Experience supporting Department of War (DoW), Department of Defense (DoD), National Guard, or other Federal Government IT environments.
• Familiarity with Active Directory, Microsoft 365, virtualization technologies, and enterprise networking equipment.
• Experience implementing Security Technical Implementation Guides (STIGs), security patches, and cybersecurity best practices.
• Experience using IT service management (ITSM) platforms such as ServiceNow.
• Experience installing, configuring, and troubleshooting desktops, laptops, servers, networking equipment, and peripheral devices.
• Experience supporting hardware refreshes, system migrations, or enterprise technology deployments.

Benefits

GovCIO offers a competitive salary range of USD $115,000.00 - USD $130,000.00 /Yr.