Field Service Technician

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure of 8+ years, reflecting the strong culture, growth opportunities, and support we provide.

About the role

Join our team as a Field Service Technician (Beverage) and play a key role in delivering exceptional after-sales service and technical support for beverage and brewery systems. In this hands-on role, you will support customers across the full lifecycle of their equipment—from installation and commissioning to maintenance, troubleshooting, and optimization. You will represent GEA at customer sites, ensuring high-quality service delivery, strong customer relationships, and reliable equipment performance. This position requires up to 75% travel and a valid driver’s license.

Responsibilities

• Assist with installation, commissioning, and decommissioning of beverage filling and liquid processing equipment (both alcoholic and non-alcoholic), including blow molders
• Perform planned and emergency maintenance on installed systems to ensure optimal performance
• Deliver professional, high-quality service while maintaining clear communication with customers
• Build trust and foster long-term customer relationships by serving as a knowledgeable and dependable partner
• Act as the primary on-site representative and “face” of the organization
• Diagnose, troubleshoot, and repair GEA equipment both onsite and remotely
• Provide technical support for mechanical, pneumatic, and electrical issues
• Identify root causes and implement effective corrective actions
• Provide basic operator training on equipment operation and preventive maintenance
• Support internal teams (Sales, Spare Parts, and Projects) with technical expertise and service-related input
• Proactively identify service opportunities, including recommended spare parts, upgrades, and process improvements
• Conduct site audits and performance evaluations to optimize equipment efficiency
• Prepare detailed service documentation including service reports, inspection reports, and commissioning/start-up documentation
• Align with customers before service work and review completed work, findings, and next steps
• Coordinate with internal teams and assist with cost estimates and service planning
• Adhere to all company safety policies, customer HSE standards, and OSHA regulations
• Maintain a strong commitment to safe work practices at all times
• Perform other duties as assigned to support the service team and customer needs

Requirements

• 5+ years of field service experience supporting filling equipment and liquid processing systems (including blow molders)
• Strong understanding of piping & instrumentation diagrams (P&ID), process flow diagrams, and production systems
• Proven experience servicing sanitary valves, pumps, heat exchangers, and related hygienic process equipment
• Strong mechanical, pneumatic, and electrical troubleshooting skills
• Knowledge of beverage processing systems such as UHT, pasteurization, aseptic processing, deaeration, and heat exchange
• Familiarity with industry standards and regulations (GMP, PMO, 3-A, FDA)
• Strong English communication skills (written and verbal)
• Excellent organizational, time management, and problem-solving skills
• Ability to work independently and as part of a team
• Strong customer focus, professionalism, and work ethic
• Valid driver’s license and ability to travel up to 75% (primarily within the U.S. and Canada, with occasional international travel)

Preferred Qualifications

• Experience with aseptic systems
• Knowledge of Rockwell/Allen-Bradley RSLogix 5000

Benefits

• Medical, dental, and vision coverage beginning on your first day
• 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO
• 7% 401(k) employer match
• Tuition reimbursement
• Wellness incentive program
• Confidential Employee Assistance Program
• Flexible Health Savings and Spending Accounts

Pay

The typical base pay range for this position at the start of employment is expected to be between $31–$45 per hour. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards.

This position is based in the United States and does not offer visa or work sponsorship. Applicants must be authorized to work in the U.S. without current or future sponsorship.