Field Service Technician

About the role

The Field Service Operations team at Aristocrat Gaming provides technical support to ensure the smooth operation of gaming facilities. This role involves troubleshooting, converting, installing, maintaining, repairing, and removing gaming machines, signs, and controllers. The position is entry-level and includes a robust training program.

Responsibilities

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.
• Review pre-install documents to determine if parts will be needed to complete the installation.
• Gather and report accurately on service activities by using field service management reporting tools.
• Uphold high standards of professionalism, integrity, and customer service daily.
• Self-direct and carry out day-to-day tasks with little direction.
• Follow Aristocrat’s Safety Guidelines.

Requirements

• High school diploma, GED, or equivalent work experience.
• At least 21 years of age.
• A clean and valid driver’s license and maintain an insurable driving record.
• Able to acquire a gaming license as required (Gaming License requirements will vary depending on location).

Qualifications

• Experience as a slot technician, field service of technical products, or other diagnostic work.
• Experience working in the field, being on call, and traveling for work.
• Experience with electronics, mechanics, and troubleshooting.

Preferred Qualifications

• Physical requirements: Can lift and move a minimum of 50 pounds, able to push up to 250 pounds with the assistance of moving equipment, able to climb and balance on ladders, good manual dexterity, hand/eye coordination, and good eyesight, able to drive and operate a vehicle for extended periods.

Work Conditions

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.
• Operate a box truck safely and efficiently.
• Work in a crowded, noisy, and smoky casino environment.
• Travel with little or no notice and for a possible extended period.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

Additional Information

• This role is subject to mandatory background screening and regulatory approvals.
• The specific information required may vary depending on the jurisdiction and project assignment.
• This is a condition of Aristocrat’s gaming licenses.
• The specific information required may vary depending on the jurisdiction and project assignment.
• This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.