Field Service Technician

Job Summary

You will be responsible for inspecting and installing equipment, working with contractors on-site for successful installation of equipment and reporting on project status. Maintain, troubleshoot, and repair customer’s equipment as required. Perform in-house testing and documentation.

Job Duties and Responsibilities

• Installation and troubleshooting of low and medium voltage switchgear, ATS’s, circuit breakers, protective relays, and control systems.
• Provide technical support for field startups, warranty claims and maintenance contracts.
• Troubleshoot and assist in configuration of control systems utilizing PLC/HMI control platform.
• Travel (occasionally overnight and off-hours) as required to support installation, start up, and maintenance of equipment.
• Perform product testing and test results reporting.
• Absorb and update redline drawings.
• Develop and maintain effective working relationships with manufacturers and vendor representatives.
• Resolve customer disputes and inquiries promptly to ensure equitable resolutions to maximize customer satisfaction.
• Projects a positive, professional image of the company in all communications with customers, vendors, and suppliers.
• Stays current with product updates and code changes.
• Develops and delivers training on client applications.

Required Skills and Experience

• 3+ years experience in Field Service role/Electrical equipment testing.
• Experience with programming PLCs and HMIs.
• Understanding of 3-phase power systems is preferred. Power distribution, AC/DC, Voltage Circuit Theory, and practical troubleshooting skills.
• Training in electrical theory and technologies. Understanding of low voltage and/or medium voltage electrical equipment is preferred.
• Diesel Power generation related controls and experience, including parallel systems.
• Strong background in electrical power including low voltage and medium voltage and experience with most types of switchgear testing.
• Reading schematics and blueprints for power control, automation, and customer technical support.
• Superior problem solving, project management and analytical skills.
• Working knowledge of Microsoft Office products, including Outlook, Excel, Word, PowerPoint.

Additional Skills and Experience

• This position requires the ability to sit, and bend or stand for extended periods of time.
• Absolutely must have the ability to work flexible hours, weekends, holidays, and night work; this includes out-of-town.
• Must have the ability to operate testing equipment safely and effectively.
• Must carry a mobile phone and be available to take customer calls.
• Must possess and maintain a valid Driver’s license in good standing.
• Must possess and maintain a valid United States Passport for international travel.

Benefits

• PTO
• 10 Paid holidays
• $100 individual deductible and $300 family deductible health insurance
• Paid Weekly
• Vision and Dental Insurance
• 401K / Life Insurance / STD