Field Service Technician

Job Responsibilities

• Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities.
• Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
• Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observes qualification runs conducted by customer personnel.
• Affirm that the machine accuracy and quality are in accordance with specifications.
• Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered.
• Write complete service reports in accordance with procedures.
• Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions.
• Notify customer of any unsafe operating practices observed.
• Provide input for the improvement and development of company products.
• Maintain regular and predictable attendance.
• Work overtime and/or work on "off-shifts" as required by business needs.
• Work with and interact with other people on a routine basis.
• On the road a majority of time visiting customers and/or vendors, both nationally and internationally.

Requirements

• Frequent exposure to moving mechanical parts.
• Frequent exposure to wet and/or humid conditions.
• Occasional exposure to high, precarious places.
• Occasional exposure to fumes or airborne particles.
• Occasional exposure to outside weather conditions.
• Occasional exposure to risk of electrical shock and vibration.
• Frequent exposure to noise levels in the work environment.

Qualifications

• Associate's degree (A.A) or equivalent.
• Two to four years related experience and/or training.
• Or equivalent combination or education and experience.
• Valid Driver's License.
• Ability to obtain a passport.
• May have to read and understand international print symbols.

Skills

• Use general hand tools.
• Read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Present information and respond to questions from groups of managers, clients, and customers.
• Apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Use word processing and spreadsheet generation software.
• Use general business software.
• Have a positive attitude, clean and neat appearance, and a willingness to converse in a positive, interactive way.
• Commitment to the highest quality of work.

Benefits

Hired employees will receive great benefits along with an extremely competitive compensation package. Benefits include Health, Dental, Vision, Life, Disability, Holidays, Personal Time Off and 401K & IRA and more.