Field Service Technician

Scope And Responsibilities

• Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities.
• Perform these duties following verbal or written instructions given by Tech Support, Service Coordinator or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
• Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observe qualification runs conducted by customer personnel.
• Assure that the machine accuracy and quality are in accordance with specifications.
• Notify Tech Support or Service Coordinator when deviations from specifications occur, or when problems are encountered.
• Write complete service reports in accordance with procedures.
• Instruct customer's personnel to operate, maintain and/or repair machines and equipment, emphasizing necessary safety precautions.
• Notify customer of any unsafe operating practices observed.
• Provide input for the improvement and development of company products.
• Maintain regular and predictable attendance.
• Has the ability to work overtime and/or work on "off-shifts" as required by business needs.
• Has the ability to work with and interact with other people on a routine basis.

Education/Certification

• Associate's degree (A.A) or equivalent; two to four years related experience and/or training; or equivalent combination or education and experience.
• Valid Driver's License, Ability to obtain a passport and credit card.
• May have to read and understand international print symbols.

Experience & Skills

• Ability to use general hand tools.
• Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Good working knowledge of word processing and spreadsheet generation software, and the general use of internal service system and communication system.
• A positive attitude, clean and neat appearance, and a willingness to converse in a positive, interactive way and a commitment to the highest quality of work must always be maintained in order that the Service function serves its customers effectively and efficiently, and as a sales tool for the Company's products and supports the Company's image of a quality supplier.

Physical Demands

• Frequently stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
• Frequent exposure to moving mechanical parts.
• Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration.
• Frequent exposure to noise level in the work environment is usually loud.

Work Environment

• Frequent exposure to moving mechanical parts.
• Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock and vibration.
• Frequent exposure to noise level in the work environment is usually loud.

Travel Requirements

• Up to 85%-90% Travel
• Extensive time on the road, 2 weeks on the road, 1 weekend home, 2 weeks on the road, 1 weekend home
• Flexibility to make quick adjustments to travel arrangements based on customer or company need
• Travel is mostly domestic, with opportunity for international travel

Benefits

• Health, Dental, Vision, Life, Disability, Holidays, Personal Time Off and 401K & IRA and more.