Field Service Technician

Responsibilities

• Complete daily scheduled service appointments promptly and efficiently.
• Address customer concerns and questions regarding their pond, equipment, and fish during on-site visits.
• Recommend additional products and services to enhance the customer’s enjoyment and care of their pond.
• Document customer interactions and follow-up actions on the same day as service appointments, creating invoices in the field using a company-provided tablet.
• Install, troubleshoot, and resolve issues with pond systems, including various filtration, pump, aeration systems, and plumbing lines.
• Maintain cleanliness and organization of the company vehicle.
• Manage and track vehicle inventory to ensure all necessary tools and materials are available.
• Prepare for service appointments at least three days in advance, ensuring all required resources are ready.
• Maintain open communication with the Service Department to address scheduling, inventory, and job-related questions.
• Collaborate with the Senior Field Technician for technical guidance and support on pond-related issues.
• Support overall warehouse upkeep, playing a crucial role in completing building projects, plumbing tasks, and other maintenance duties within the warehouse.
• Perform any other duties and responsibilities as needed.

Qualifications

• 2+ years of experience in the Technical Service, Construction, Landscaping, Maintenance or related industries
• Basic computer skills, with the ability to navigate an iPad or similar device in the field for submission of customer information
• High School Diploma or GED equivalent
• Capability to lift between 30 to 60 lbs, that include bending, continuous lifting, lowering, and carrying items
• Ability to work outdoors in challenging weather conditions, such as heat, cold, and rain, for parts of the job
• Familiarity with ponds, aquariums, aquatic plants or fish (a plus!)
• Valid driver's license and satisfactory motor vehicle record
• Available for varied weekly shifts including weekends, holidays, and high peak seasons (From March to August)
• Demonstrated record of punctuality and attendance, ensuring a positive and professional demeanor. Highly organized, detail-oriented, friendly, and focused on safety and procedures with the ability to carry out job responsibilities in a high-volume, fast-paced setting
• Bilingual (Spanish) ability (a plus!)

Benefits

• 401k and company match
• Dental Insurance
• Medical Insurance
• Vision Insurance
• Employee company discount
• High-growth and promotion opportunities!