Field Service Technician

Schedule

• Travel can require overnight stays and constitutes as much as 75% of the required time.
• Emergency and short notice travel requirements also occur.

Position Duties and Responsibilities

• Schedule dates with installing contractor to meet customer needs for start-up, service and training activity.
• Complete pre-defined requirements for measurement of voltages, conduct visual and mechanical inspections for compliance with product specifications.
• Troubleshoot issues including cable connections, AC and DC circuits, printed circuit boards, and other similar functions and features of a Central Inverter System.
• Install any remaining parts/batteries not installed by EC/GC, to complete the inverter commissioning.
• Diagnose performance shortfalls, determine root cause, and implement corrective while onsite should problems manifest themselves.
• Provide feedback to Design and Electrical Engineering regarding observations and findings discovered during commissioning activities and offer suggestions for improvement.
• Remote technical support regarding the installation, operation and troubleshooting of the Central Inverter Systems.
• Generate and file documentation related to job duties and responsibilities.
• Monthly expense filings, receipt retention and submission, calendar management, timely and accurate processing of all required paperwork.
• Prepare replacement parts for shipment and process returned defective parts.
• Support the Inverter Testing Department.
• Other duties as assigned.

Talents and Qualifications (Required)

• 2-Year Electrical degree or 5+ years of commercial electrical experience.
• Familiarity with PLC systems, AC & DC motors and drives.
• Strong knowledge of electrical schematics, Control systems. Electrical applications (circuitry) or lighting experience.
• Ability to work with single phase and three phase units up to 480 VAC. Ability to work with DC voltage.
• Working knowledge of basic Battery Operations. Working knowledge of common wiring practices.
• Familiarity with the National Electric Code (NEC). Familiarity with NFPA 70E and OSHA Guidelines in the electrical industry.
• Proficiency with various hand-held measurement devices for AC/DC voltage and current.
• General knowledge of electronics and ability to replace defective PCB assemblies if necessary.
• Basic knowledge of Microsoft office, particularly use of Excel and Word.
• The ability to lift and move large batteries (up to 120 lbs.) unassisted.
• Strong commitment to workplace safety.
• Experience working with vendors and contractors.
• Must be able to successfully complete a background screen to obtain access to client locations.

Preferred Qualifications

• Experience in Central lighting inverter systems.
• OSHA 10 Safety Training.
• CPR & AED Certified.

Physical Demands

• Stationary position: Must be able to remain in a stationary position 50% of the time.
• Moving, traversing: Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Communicating, expressing oneself: Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Perceiving, identifying, observing: The ability to observe details at close range (within a few feet of the observer).
• Able to bend, squat, twist, climb stairs and lift.
• While performing the duties of this position the employee is frequently required to walk, sit, stand, talk and hear.
• Regularly required to use hands to fingers and occasionally required to bend, stoop, crouch, or kneel.
• Duties require the use of computer software and equipment that may require sitting for long periods of time and repetitive hand movements.
• Able to occasionally lift and move objects up to 120lbs. (assisted).
• Able to work in a standing position for up to 9 hours a day.
• Able of occasional use of pallet jack for movement of products.
• Frequent travel via planes, cars and other modes of transportation is required.