Field Service Technician

Essential Duties And Responsibilities

• Performs calibration service to all ENA and ESPEC Corp manufactured equipment while adhering to ISO/IEC 17025 Quality Management System and maintaining accuracy of customer data.
• Counsels and trains customers on the operation, start-up, and maintenance of newly installed equipment.
• Repairs and adjusts refrigeration systems, electrical, and control systems.
• Configures and calibrates controllers and recorders, demonstrating knowledge in their operation and application.
• Evacuates refrigeration systems as needed.
• Charges/recharges refrigeration systems and fills out refrigerant usage tickets.
• Reads and interprets refrigeration and electrical prints/drawings.
• Captures and supervises on-site activities when contractors are used to help on large installations.
• Records and approves contractor hours on large installations.
• Completes expense reports for all expenditures.
• Submits detailed service reports after each job, including travel/labor hours, work performed, job status, and customer signature.
• Implements engineering-approved system changes.
• Returns parts from the field.
• Presents him/herself professionally and acts in a courteous and helpful manner.
• Prepares for the next assignment by researching what must be done to complete the job.
• Reads manuals on unfamiliar equipment to gain a better understanding.
• Assists production as needed upon request.
• Cleans work area, cleans and maintains service van, machines, tools, and equipment.
• Arrives at the pre-determined job site on the date and time provided by the Service Manager.
• Completes ongoing safety training.
• Operates efficiently and effectively with minimal direct supervision.

Requirements

• High school diploma or general education degree (GED) required.
• Minimum 2 years of college or trade school is required.
• Minimum of 5 years of experience in the refrigeration industry preferred.
• Previous experience brazing/soldering/welding ferrous and non-ferrous materials required.
• Refrigerant charging and recovery experience required.
• Strong mechanical aptitude required.
• Basic computer and phone skills required including the use of Microsoft Office (Word, Excel, Email).
• Electrical knowledge in high, low, and control voltage desired.
• Previous Customer Service experience desired.
• Preferred: Commercial electrical knowledge including: Low Voltage DC, Low Voltage AC, High Voltage 3 phase power, Electrical schematics reading and troubleshooting.
• Preferred: Commercial refrigeration knowledge including: Basic refrigeration knowledge, Proper recovery, evacuation, and charging techniques.

Skills And Experience

• Refrigeration Systems: Knowledge of refrigeration cycles, including charging, evacuation, recovery, and troubleshooting; experience with various refrigerant types and their handling; ability to diagnose and repair complex refrigeration systems.
• Electrical Systems: Basic knowledge of electrical circuits, wiring diagrams, and control systems; ability to troubleshoot electrical faults and repair components; experience with both AC and DC electrical systems.
• Tool Proficiency: Competent in using a variety of hand tools, power tools, diagnostic equipment, and specialized tools related to the equipment.
• Mechanical Systems: Knowledge of pumps, valves, compressors, fans, and other mechanical components; ability to diagnose and repair mechanical failures.
• Blueprint Reading and Schematics: Ability to interpret complex schematics, wiring diagrams, and blueprints.
• Troubleshooting and Diagnostics: Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
• Equipment Maintenance: Knowledge of preventative maintenance procedures and the ability to perform routine maintenance tasks.
• Critical Thinking: Ability to analyze complex situations, identify key issues, and develop effective solutions.
• Decision Making: Ability to make sound, timely decisions under pressure, often with limited information.
• Adaptability: Ability to adjust to changing circumstances and handle unexpected challenges.
• Communication: Excellent verbal and written communication skills to interact effectively with customers, colleagues, and other stakeholders.
• Customer Focus: Commitment to providing outstanding customer service and building strong customer relationships.
• Professionalism: Always maintains a professional demeanor and appearance.
• Safety Consciousness: Adherence to safety procedures and regulations to ensure a safe working environment.
• Time Management: Ability to manage time effectively and prioritize tasks.

Competencies

• Refrigeration Systems: Knowledge of refrigeration cycles, including charging, evacuation, recovery, and troubleshooting; experience with various refrigerant types and their handling; ability to diagnose and repair complex refrigeration systems.
• Electrical Systems: Basic knowledge of electrical circuits, wiring diagrams, and control systems; ability to troubleshoot electrical faults and repair components; experience with both AC and DC electrical systems.
• Tool Proficiency: Competent in using a variety of hand tools, power tools, diagnostic equipment, and specialized tools related to the equipment.
• Mechanical Systems: Knowledge of pumps, valves, compressors, fans, and other mechanical components; ability to diagnose and repair mechanical failures.
• Blueprint Reading and Schematics: Ability to interpret complex schematics, wiring diagrams, and blueprints.
• Troubleshooting and Diagnostics: Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
• Equipment Maintenance: Knowledge of preventative maintenance procedures and the ability to perform routine maintenance tasks.
• Critical Thinking: Ability to analyze complex situations, identify key issues, and develop effective solutions.
• Decision Making: Ability to make sound, timely decisions under pressure, often with limited information.
• Adaptability: Ability to adjust to changing circumstances and handle unexpected challenges.
• Communication: Excellent verbal and written communication skills to interact effectively with customers, colleagues, and other stakeholders.
• Customer Focus: Commitment to providing outstanding customer service and building strong customer relationships.
• Professionalism: Always maintains a professional demeanor and appearance.
• Safety Consciousness: Adherence to safety procedures and regulations to ensure a safe working environment.
• Time Management: Ability to manage time effectively and prioritize tasks.