FIELD SERVICE TECHNICIAN

About the Role

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment.

Responsibilities

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s).
• Offers solutions to meet customer specifications; provides estimates when appropriate.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.
• Records complete repair description on work order, including the correct model and the serial number of equipment and records hour meter reading.
• Obtains signature from customer and communicates with customers on repair needs or work that was completed.
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications.
• Represents Equipment Depot to customers; maintains a professional image and ensures cleanliness (externally and internally) of the van at all times.
• Tracks and schedules routine maintenance for the service van with operations or service manager.
• Works in a manner that protects customers, Equipment Depot, and the public.
• Returns paperwork to field service coordinator daily, including work orders, fuel receipts, sublet invoices, etc.
• Submits time cards by 9:00 a.m. daily. If dispatched to a job from home, time must be called in and given to the service administrator by 9:00 a.m. daily.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.