FIELD SERVICE TECHNICIAN

Essential Functions

• Reads work order and observes truck in operation to diagnose problems.
• Offers solutions to meet customer specifications and provides estimates when necessary.
• Makes mechanical repairs after a complete inspection and analysis of the breakdown.
• Records repair description on work order, including equipment model and serial number, and records the hour meter reading.
• Communicates with customers regarding repair needs or work completed.
• Examines protective guards, loose bolts, and safety devices on trucks and makes adjustments.
• Lubricates moving parts and drives the repaired truck to verify conformance to specifications.
• Represents Equipment Depot to customers.
• Maintains a professional image and cleanliness of the van.
• Tracks and schedules routine maintenance or service-related issues with operations or service manager.
• Works in a manner that protects customers, Equipment Depot, and the public.
• Returns paperwork to field service coordinator daily, including work orders, fuel receipts, sublet invoices, etc.
• Sets and submits time cards by 9:00 a.m. daily. Calls in time if dispatched from home over the telephone by 9:00 a.m. daily.