FIELD SERVICE TECHNICIAN

Essential Functions

• Reads work order and observes truck operation to diagnose problems.
• Offers solutions meeting customer specifications and provides estimates when necessary.
• Makes mechanical repairs based on a complete inspection and analysis of the equipment's breakdown.
• Records repair descriptions on work orders, including equipment model and serial number, and records the hour meter reading.
• Communicates with customers regarding repair needs or work completed.
• Examines protective guards, loose bolts, and safety devices on trucks and makes necessary adjustments.
• Lubricates moving parts and drives the repaired truck to verify compliance with specifications.
• Represents Equipment Depot to customers and maintains a professional image and cleanliness.
• Tracks and schedules routine maintenance and service-related issues for the service van with operations or service manager.
• Works safely to protect customers, Equipment Depot, and the public.
• Returns paperwork to field service coordinator daily, including work orders, fuel receipts, sublet invoices, etc.
• Sets time cards by 9:00 a.m. daily, and calls in time if dispatched from home to the service administrator over the telephone by 9:00 a.m. daily.