Field Service Technician

About the role

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. We develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Responsibilities

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times
• Provide warranty support; evaluate and validate claims, discuss issues with Product Company, and submit service reports to support claims
• Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, email and telephone communication
• Support varied activities, with simultaneous project and deadlines in a fast paced environment
• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Rebuild various complete components to OEM specifications in service shop
• Perform essential functions of the job on the various equipment types supporting all business line areas
• Serve as a subject matter expert for other service technicians, support with their training and development

Requirements

• The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Will need to complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager
• Maintain a valid driver’s license; a good driving record is required, and if required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license; Employees must be at least 18 years old to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate)

Qualifications

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience for Level 2 technician
• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience for Level 3 technician
• Expert at Rig Control Systems (RCS)

Skills

• Basic computer skills
• Familiarity with Epiroc equipment
• Strong mechanical aptitude
• Good work ethic
• Read basic hydraulic and 24-volt schematics
• Valid driver’s license
• Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes
• Expertise in Rig Control Systems (RCS)

Benefits

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Pay

The salary for this position is between $88,893.00 and $113,900.00 annually, depending on experience and qualifications.

Schedule

This position is considered Safety Sensitive.