Field Service Technician

About us

Epiroc is a global productivity partner for mining & construction customers, accelerating the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment, and tools for surface and underground applications. We also offer world-class service and other aftermarket support, as well as solutions for automation, digitalization, and electrification. Our global headquarters is based in Stockholm, Sweden, and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries.

We succeed in our core business because we are passionate innovators with the courage to change. Collaboration and mutual confidence allow teams and individuals to trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

About the role

As a Field Service Technician in Epiroc USA LLC’s Parts and Services (PSD) Division, you will provide thorough service support for technical problems, monitoring, testing, and demonstrations to minimize downtime, reduce costs, or promote our product capabilities. This role involves troubleshooting, repairing, and installing parts to maintain equipment, executed with urgency while upholding Epiroc’s high-quality standards.

The work environment includes regular exposure to moving mechanical parts, fumes or airborne particles, outdoor weather conditions, and occasional exposure to high or precarious places, toxic or caustic chemicals, and electrical shock risks. Personal Protective Equipment (PPE) is provided and required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Location: Austell, GA (Atlanta area). Occasional visits to the Service Center in Austell may be required. The role primarily involves working at customer locations in Atlanta and surrounding areas.

Working hours: 40–60 hours per week, with flexible shifts based on customer requirements, including night shifts when necessary.

Responsibilities

• Level 1:
  • Review and update personal tool inventory quarterly to comply with calibration and replacement protocols.
  • Complete daily work assignments as requested by customers or supervisors.
  • Use basic analytical skills to troubleshoot, identify problems, and repair mechanical, hydraulic, electrical, and pneumatic systems, either remotely or on-site.
  • Understand and apply Epiroc’s warranty policy, including processing warranty claim reports in the field.
  • Adhere to company safety and environmental requirements, including proper use of PPE and sustainable work practices.
  • Maintain courteous and professional communication with customers and internal staff.
• Level 2 (in addition to Level 1):
  • Provide warranty support, including evaluating and validating claims, discussing issues with Product Company, and submitting service reports.
  • Communicate service activities to customers and the Service Manager through daily reports, emails, or phone calls.
  • Support varied activities with simultaneous projects and deadlines in a fast-paced environment.
• Level 3 (in addition to Levels 1 and 2):
  • Use specialized expertise to develop customized solutions for customer-specific issues.
  • Rebuild complete components to OEM specifications in the service shop.
  • Perform essential job functions across various equipment types supporting all business line areas.
  • Serve as a subject matter expert for other service technicians, supporting their training and development.

Requirements

• Level 1:
  • Basic computer skills and familiarity with Epiroc equipment.
  • Previous work experience demonstrating strong mechanical aptitude, good work ethic, and ability to read basic hydraulic and 24-volt schematics.
  • Possess own hand tools and expand inventory by purchasing additional tools as required by Epiroc’s tool list.
  • Complete TL1 and TL2 training and Safe Start Modules 1–5 within the first year of employment.
  • Maintain required U.S. Department of Labor, Mine Safety & Health Administration (MSHA) Training Certificates or complete training as required.
  • Hold a valid driver’s license with a good driving record. If required to operate a commercial vehicle over 26,001 pounds, must obtain and maintain a Commercial Driver’s License (CDL) for DOT purposes.
    • Note: Employees must be at least 18 years old for intrastate (within state) commercial driving and 21 years old for interstate (across state lines) driving.
  • Travel is required for this position.
• Level 2 (in addition to Level 1):
  • Certificate of Completion from a Technical or Trade School or 2–5 years of relevant experience.
  • Complete TL1 and TL2 training within 3–6 months of hire.
• Level 3 (in addition to Levels 1 and 2):
  • Certificate of Completion from a Technical or Trade School or 5+ years of relevant experience.
  • Expertise in Rig Control Systems (RCS).
  • Complete TL1 and TL2 training within 1 month of hire.

Level assignment will be based on the candidate’s relevant work experience, knowledge, skills, and ability to perform the essential functions of the job.

Benefits

• Benefits eligibility begins on the 1st of the month after the start date.
• Healthcare coverage, including medical, dental, vision, prescription, and telemedicine.
• Wellness program and employee discounts.
• Short- and long-term disability insurance, life and AD&D insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
• Employee Assistance Program.
• 401(k) plan with direct deposit.
• Tuition reimbursement program.
• Paid vacation and sick time.