Field Service Technician

About the role

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo.

Responsibilities

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

Requirements

• The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Will need to complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager
• Maintain a valid driver’s license; a good driving record is required, and If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license; Employees must be at least 18 years old to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate)

Qualifications

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience for Level 2 technician
• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience for Level 3 technician
• Expert at Rig Control Systems (RCS)